In our many years of acting for injured passengers in claims involving injuries sustained while using public transport, our Team has seen many scenarios. Although trams generally are not present in our regional areas, when people travel to metropolitan areas they might decide to use them.
A number of factual scenarios can arise in public transport accidents: there could be collisions with other vehicles, collisions with non-vehicle objects, derailing incidents, rollover incidents or simply where the driver of the form of public transport in question has applied the brakes too suddenly and heavily, accelerated too suddenly or heavily or swerved suddenly (all of which cause forces to be exerted on passengers).
Issues can arise if the correct material is not obtained swiftly, such as the correct bus company, route and actual service and as such, it is important to get advice and assistance promptly.
Making A TAC Or Road Related Injury Claim With Fortitude Legal
It goes without saying, but each case is unique and that’s how we will treat your case at Fortitude Legal. Having said that, there are some uniform procedural and practical steps that need to be taken in all TAC/Road-Related injury claims. The below is an informative guideline of the process of lodging a claim with the Transport Accident Commission (‘the TAC’), which is a statutory (Government-owned) insurer in Victoria.
Transport accidents leading to injury must be reported to Victoria Police. Generally speaking, the TAC will require this to take place before it will consider your claim however it does have a discretion to dispense with this need.
You have 12 months from the date of a transport accident to lodge a Claim for Compensation (‘a claim’) with the TAC. The TAC also has the discretion to accept a claim up to 3 years from the date of a transport accident. If you fail to lodge a claim within this time, you will lose your rights under this scheme.
Arrange an appointment to see your General Practitioner as soon as possible. You should give your General Practitioner a clear history of how you were injured and the nature of your injury.
It is important to get expert legal advice as soon as possible, whether you have reported your incident or not. At Fortitude Legal we are in your corner and we are here to assist you.
We will let you know where you stand. Make an appointment to speak to us at your convenience. There is no fee and no obligation for this appointment.
We are happy to meet you at one of our offices, at your home, at a location of your convenience or speak to you over the telephone.
You will be put at ease instantly by our Team’s ‘down to earth’ nature and approach.
You can expect to be provided with advice as to the law, your entitlements, the legal process and a full disclosure of our fee arrangements. There will be no pressure placed on you and you will be put in a position so you can make an informed decision either way.
On choosing to proceed with Fortitude Legal, we will immediately take steps to activate your compensation entitlements if that has not already taken place.
We will ensure you understand and are receiving the full extent of your entitlements, including medical and like benefits and Loss of Earnings/Loss of Earning Capacity benefits.
At Fortitude Legal we do not hesitate. We will quickly write off to the TAC and obtain a copy of your file and any information relevant to your claim.
After taking detailed instructions from you, we will work out what additional evidence may be required and seek to preserve this evidence before it is destroyed, or in the case of witnesses, before their recollection fades.
We will also commence obtaining information from Victoria Police in relation to your transport accident, your medical records and reports as well as your pay and tax records. We will then formulate a strategy personalised to your claim and will decide upon any expert witnesses that may be required (ranging from medico-legal experts to engineers and safety experts).
To assist us and the TAC to understand the full nature and extent of your injuries, it is necessary for you to attend independent medical examinations with medico-legal doctors.
These examiners must be independent and have the appropriate qualifications to assess you in accordance with the requirements of the TAC system. These examiners do not treat you and their role is to provide reports that assist both us and the TAC.
This is not to say that your treating medical practitioners are any less important, as they in fact are paramount in providing you with treatment but also in providing us with medical reports from time to time.
Medical reports are used to establish various matters such as: the history of your injury, the diagnosis of your injury, the treatment you have undergone and will likely require, the prognosis, your capacity for employment and rehabilitation and any pre-existing medical conditions.
From time to time the TAC will make decisions concerning your entitlements that you will be unhappy with. We are here to provide you with legal advice as to whether each decision is correct and if not, the method in challenging the decision.
We will guide you through the Dispute Resolution Application process and take steps to commence legal proceedings at the Victorian Civil and Administrative Tribunal if the need arises.
At Fortitude Legal we pride ourselves on expertly and thoroughly preparing and presenting your claim to the other side, as we want to give you the best opportunity to resolve your claim without needing to resort to Court proceedings.
As a result, due to our skill and expertise a significant number of TAC claims can be satisfactorily resolved without proceeding to Court.
However, each claim is unique and sometimes there are issues with the evidence which means the claim may need to be tested in Court. We will provide you with honest, clear legal advice about the merits of proceeding to Court and the risks involved so you can make an informed decision.
At Fortitude Legal we genuinely care how you fare into the future, even after your compensation claim through us has been dealt with.
As a result, if in the future the TAC makes any decisions impacting your entitlements that were not dealt with in your lump sum claim(s), we are more than happy to provide you with assistance.

The scheme surrounding transport accidents and your entitlements is complex and there are strict time limits that apply. It is important that you get appropriate legal advice from the outset to ensure that your rights are protected.
We can help you navigate the scheme, maximise your entitlements and make the decisions that are right for your future.
If you have a query, please do not hesitate to contact our expert Transport Accident Team for a no obligation chat.

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We are dedicated personal injury specialists committed to serving our fellow residents.
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